A fabulous opportunity to join a leading technology company who are well recognised as being one of Canada top employers. A dynamic innovator who offer an incredible Company culture, this is an exceptional opportunity to be fully trained and set the foundations for ongoing career growth. Joining a fun and fast-paced team, your responsibilities will include: -
- Handling high volumes of inbound calls
- Actioning client requests
- Assisting business customers on their use of the Companies SaaS platform
- Providing customer support
- Working to KPI's relating to customer satisfaction, response times, handling times etc
- Recording details of calls requiring further escalation
To be considered for this role you will ideally have:
- Customer Service experience either office based, retail or hospitality
- Previous experience in a high-volume inbound call environment is strongly preferred (call centre or otherwise)
- Excellent communications skills both written and verbal
- Strong time management skills
- The ability to prioritize
- A proactive and can-do attitude
This is a part-time position available immediately (remote onboarding, work from home). Our clients office will be re-opened in the new year however ongoing flexibility to work from home will be offered.
Part-time hours: 30 per week
Job Type: Part-time
Salary: From $20.80 per hour